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Is Cedarburg's water softened? What Cedarburg Light and Water says

The utility answers this one on its own website, in so many words: the public water supply is not softened. Here is what else its hardness page says, and what follows for a house on city water.

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Three statements on one page

Cedarburg Light and Water's page on the hardness of Cedarburg's water says three things. The hardness is approximately 21 to 24 grains per gallon. The public supply is not softened. And the water comes from deep groundwater wells and is high in minerals.

The page sits on the utility's own website, under the question of what hardness Cedarburg's water has. It is short, and every line of it matters to a softener.

What not softened means at your tap

Nothing between the utility's wells and your main line changes the hardness, so a city house receives the published 21 to 24 grains.

Any softening that water gets happens inside your own house. If a home's softener stops working, its faucets simply get the full published hardness. Spots and film on glassware and fixtures, and scale building up inside the water heater, are what hard water leaves behind, so those are the signs to expect from the city's water as it arrives.

Where a softener's setting starts on city water

Because the range is published in grains, a city household can compare its softener's setting with it, no conversion needed. A setting far outside 21 to 24 is worth a second look. The control head shows the current number, and the manual for the model explains how to change it.

For a new softener, the range is only the starting point. The plumber tests your tap first, before any connection is made, and the setting follows that reading.

What the statement leaves out

It speaks for the utility's water only. A house in the Town of Cedarburg that draws from its own well is outside it, and no one publishes that well's figure.

It also says nothing about your faucet on a particular day. That is why the visit opens and closes with a reading there: first to see what arrives, last to confirm zero.

Common questions

If the city does not soften its water, do I need a softener?

That is your call. What the utility tells you is that water reaching a city house is very hard, about 21 to 24 grains, with nothing upstream changing it.

Does deep well water mean softer water?

Not in Cedarburg. The utility calls its deep groundwater high in minerals, and its published range sits entirely in the USGS very-hard band, which starts at 10.5 grains.

Does the utility say why it does not soften?

Its hardness page does not give a reason; it states the fact. For a household, the fact is what counts: the water arrives unsoftened.

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